Customer Service Support

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Bachelor’s degree in related field.
  • Experience as a Customer Support for IT Solution. 
  • Familiarity with tech company is a plus.
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Good documentation skills. Proficiency in using google workspace  is an added advantage.
  • Sound problem-solving skills to find the root cause of customer issues.

Hiring process...

We believe that transparency is key to good work and try to embody that in all we do. That’s why we want you to have an idea of what to expect after submitting this online application. The next steps involve: