Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualification 

• Bachelor’s degree in related field.
• Experience as a Customer Support for IT Solution. 
• Familiarity with tech company is a plus.
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Excellent written and verbal communication skills.
• Good documentation skills. Proficiency in using google workspace  is an added advantage.
• Sound problem-solving skills to find the root cause of customer issues.