Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Qualification
Bachelor’s degree in related field.
Experience as a Customer Support for IT Solution.
Familiarity with tech company is a plus.
Experience using help desk software and remote support tools
Understanding of how CRM systems work.
Excellent communication and problem-solving skills.
Excellent written and verbal communication skills.
Good documentation skills. Proficiency in using google workspace is an added advantage.
Sound problem-solving skills to find the root cause of customer issues.
Hiring process...
We believe that transparency is key to good work and try to embody that in all we do. That’s why we want you to have an idea of what to expect after submitting this online application. The next steps involve:
Looloo Technology is a consultancy that helps ambitious companies develop deep technology solutions to fix their hardest problems. We strongly believe that only technology that is perfectly fitted to your business can fully empower you. Watch this video to learn more about who we are and what we do!
Can I work remotely?
Yes! We believe that working from home can provide a flexible and freeing schedule for employees without compromising productivity. We want to support our team as best as we can, and encourage you to work however you need to thrive.
As we enter a post-pandemic world, we offer a hybrid working environment where employees can choose when they want to work in-person at the office. We encourage all employees to come to the office once a week so we can build strong relationships in the real world too.
Can I apply for multiple positions at once?
Yes, but we recommend applying for a position that really matches your passion, interests, and skills. We have a variety of opportunities that seek a multitude of experiences and talents, so you’re sure to find a position that you fit into best!
Does Looloo Technology offer internship opportunities?
Yes! Internships can be found under our list of open positions as well.
All interns are paid and our internship program lasts 2 months, with a minimum commitment of 20 hours per week.