Wordsense
Speech -to -Text

Human voice data made ready.

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CONVERT VOICE INTO TEXT
WITH THE HIGHEST ACCURACY,
CUSTOMIZED FOR YOUR UNIQUE
USE CASES.

REAL-TIME QUALITY CONTROL (QC) AND QUALITY ASSURANCE (QA)

Provides real-time call center QA and QC, instantly flagging issues like non-compliance and script deviations for immediate intervention, while also surfacing positive examples for training - ensuring consistent high standards across all customer interactions.

First Call Resolution (FCR) Improvement

Aids in accurately understanding customer queries in real-time, allowing agents to provide precise solutions promptly. This leads to resolving issues on the first call, increasing customer satisfaction and efficiency.

DYNAMIC SCRIPT GENERATION

Analyze successful interactions to generate dynamic script suggestions, helping agents to navigate complex conversations and improve engagement strategies.

Why us

No.1 Speech-to-text Accuracy in Thai Language

In-house-developed ASR model trained specifically for your organization

Pioneer in Speaker Diarization

What is diarization?

Separates a recording with multiple speakers into “who spoke when”.

It’s helpful for tasks like transcribing calls at a call center, where you need to know who (customer or salesperson) said what. Diarization also improves the accuracy of speech recognition for each speaker. This saves on processing power and storage space since it can use mono recordings instead of stereo.

We offer industry-leading diarization accuracy for the Thai language, delivering best-in-class call center solutions tailored to your needs.

Customizable for your business