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Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Qualification
- Bachelor’s degree in related field.
- Experience as a Customer Support for IT Solution.
- Familiarity with tech company is a plus.
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Excellent written and verbal communication skills.
- Good documentation skills. Proficiency in using google workspace is an added advantage.
- Sound problem-solving skills to find the root cause of customer issues.
Notifications