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Responsibilities:
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
Qualification 
  • Bachelor’s degree in related field.
  • Experience as a Customer Support for IT Solution. 
  • Familiarity with tech company is a plus.
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Good documentation skills. Proficiency in using google workspace  is an added advantage.
  • Sound problem-solving skills to find the root cause of customer issues.