Generating innovative
solutions with Generative AI
Generating innovative
solutions with Generative AI
With our expertise in Natural Language Processing (NLP), we use proprietary techniques to offer customizations of generative AI models, including fine-tuning, advanced information retrieval, and logic adaptation to business use cases.
Our partner, Dr. Thammanit (Knot) Pipatsrisawat, renowned for his expertise in Natural Language Processing (NLP), was a pioneering data engineer behind Google Assistant. He helped develop Google NLP technology for more than 15 languages, including the Thai Google voice and speech recognition, both of which are used in various products such as Google Map and Google Assistant.
In addition to our expertise, often, data for generative AI isn’t readily available in text format, but exists in paper or voice recordings. Leveraging our proprietary best-in-class speech-to-text and document understanding algorithms (Optical Character Recognition – OCR), we can effectively harvest your data without the need to use third-party software and use it to power your chat and voice bots together with state-of-the-art generative AI engines such as Google Gemini, ChatGPT, and Claude.
Use case
Internal knowledge management to help investment advisor selling investment products
Project background
Client
A leading bank in Thailand with a wide array of investment products such as mutual funds, bonds, and equity instruments.
Challenge
Investment advisors require real-time, extensive information to guide clients accurately but struggle with accessing and managing the large knowledge base.
Objective
- To develop an internal chatbot system enabling advisors to query in natural language.
- Creation of a generative dashboard for visualizing and summarizing vast amounts of information to aid in data-driven decision-making.
Our Approach
- Utilize design thinking to deeply understand the bank’s unique needs.
- Develop a customized Generative AI chatbot seamlessly integrated with the bank’s internal knowledge base.
- Provide investment advisors with a user-friendly interface for immediate access to pertinent information.
- Commit to ongoing optimization and user-centered design to boost productivity.
