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Automate Your Contact Center with
AI Voice Agents
Inbound and outbound, handled end to end, more calls answered, more leads qualified, lower cost per contact. Built natively for Thai customers.
The solution
Inbound & Outbound Voice Support
Handle inbound calls and run outbound campaigns from a single agent.
Automation End-to-End Conversation
Automate the whole conversation, from greeting to resolution, with no human effort.
Enterprise System Integration
Connect to your CRM, ERP, and contact center out of the box.
Seamless Human Agent Handoff
Pass the call to a person with full context, without a seam.
24/7 Customer Availability
Answer every customer, any hour, across every channel.
Everything Required to Run Customer
Conversations at Enterprise Scale
A Voice Customers Trust
Configure language, tone, speaking style, and behavior for each use case.
Call Flow Management
Change the Conversation Without Rebuilding It Define objectives, questions, conditions, responses and escalation rules in business language.
Full Visibility Across Every Call
Monitor live calls, intent, outcomes and escalation reasons in real time.
Enterprise Integration
Connect CRM, contact center, customer data, payment, and internal workflow systems, or embed the agent in your own product through the API.
AI Guardrails
Control approved knowledge, restricted responses, clarification limits and escalation conditions.
"Thai voice technology, built in-house end to end, from listening and understanding to speaking"
Speak naturally. Intent from the first sentence.
LLM dialogue. Context, sentiment and nuance.
Updated in plain language, in minutes.
Grounded in live CRM/ERP. One source of truth.
Thai ASR 95%+. TTS with true tonal accuracy.
Agentic. Auto tickets plus LINE/SMS summaries.
Try
our DEMO?
Meet with our experts and explore a live demonstration tailored to your business needs.
Trusted Across Leading Industries
Banking & Financial Services
Automate high-volume customer interactions across collections, service quality assurance, product enquiries, and document follow-ups.
Insurance
Automate repeatable policyholder interactions across welcome calls, collections, service quality assurance, and claims follow-ups.
Telecom
Transform high-volume customer calls into faster service, smarter routing, and scalable customer engagement with AI Voice.
Measurable Business Impact
90%
Automation
AI-Handled Conversations
95%
Accuracy
Accurate Human Handoff
Efficiency
-40%
Agent workload
-40%
Repetitive tasks
92%
Handled by AI
Conversation containment
FAQs
Virtual Agent is an AI-powered virtual assistant that communicates with customers and performs certain tasks on behalf of human agents, primarily through voice-based phone conversations. It can handle inbound calls, make automated outbound calls, understand callers’ needs, answer questions, and execute predefined workflows based on an organization’s requirements. By automating repetitive tasks, a Virtual Agent helps reduce staff workload and improve customer service efficiency
Traditional Interactive Voice Response (IVR) systems typically require callers to navigate predefined menus by pressing numbers on their phones. In contrast, a Virtual Agent powered by Conversational AI can understand spoken language, identify callers’ intentions, and respond based on the context of the conversation. This reduces the need for menu navigation and creates a more natural, conversational customer experience.
Yes. Our Virtual Agent is specifically designed to support Thai-language conversations. It uses Speech-to-Text (STT), also known as Automatic Speech Recognition (ASR), to convert spoken language into text, and Text-to-Speech (TTS) technology to generate spoken responses. The system is designed to accommodate Thai speech patterns and accents, helping deliver more natural and seamless conversations with customers.
A Virtual Agent can be applied across industries that handle high call volumes, perform repetitive service tasks, or need to communicate with large numbers of customers. Key applications include:
– Banking and Financial Services: Follow up on payments, provide application status updates, and deliver information about financial products and services.
– Insurance: Send policy renewal reminders, answer questions about claims status, and follow up on premium payments.
– Telecommunications: Provide information about service plans, promotions, service status, and frequently asked questions.
– Hospitals and Healthcare: Send appointment reminders, provide service information, and answer general questions within approved service guidelines.
– Retail and Customer Service: Provide product information, track orders, and conduct customer satisfaction surveys.
– Large Contact Centers: Handle incoming calls, answer routine inquiries, and transfer complex cases to human agents when additional assistance is required.
Yes. Virtual Agent supports both inbound and outbound calling. For inbound calls, it can answer customer questions and handle requests within its defined scope of service. For outbound calls, it can automate notifications, payment reminders and follow-ups, policy renewal outreach, and customer satisfaction surveys. This helps organizations streamline communication, reduce repetitive manual work, and improve contact center efficiency.
