Responsibilities:

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Qualifications:

• Provide email, web, and phone support to Snowflake customers and partners.
• Utilize Snowflake environment. connectors, 3rd party partner software, and tools to investigate issues.
• Document known solutions to internal and external knowledge base.
• Submit well documented bugs and feature requests arising from customer submitted requests.
• Participate in weekend on-call support rotation.
• Work on technical and non-technical projects.